Return & Refund Policy

Nora Foods

Last Updated: February 2026

At Nora Foods, we are committed to delivering high-quality spices, herbs, and seasoning blends to our customers. Due to the nature of food products, we maintain strict quality and safety standards for all items sold.

This policy explains the conditions under which returns, replacements, or refunds may be granted.

1. Eligibility for Returns

Because our products are food items, returns are only accepted under limited circumstances.

You may be eligible for a return or replacement if:

• The product delivered is damaged during delivery

• The wrong product was delivered

• The product packaging is defective or compromised

• The item received is significantly different from what was ordered

Requests must be made within 48 hours of receiving the product.

2. Conditions for Returns

To qualify for a return or replacement:

• The product must remain unopened and unused

• The item must be in its original packaging

• Proof of purchase must be provided (order confirmation or receipt)

• Clear photos or videos of the issue may be required for verification

Nora Foods reserves the right to reject return requests that do not meet these conditions.

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened food products

• Products that have been partially used

• Items returned after the 48-hour reporting period

• Products damaged due to improper storage after delivery

4. Bulk Orders

Bulk orders placed by restaurants, distributors, caterers, or retailers are subject to confirmation before delivery.

For bulk purchases:

• Customers are advised to inspect products upon delivery.

• Any issues must be reported within 48 hours.

• Returns or replacements for bulk orders may require additional verification.

5. Refund Process

If a return request is approved, Nora Foods may offer one of the following solutions:

• Product replacement

• Store credit

• Refund of the purchase amount

Refunds, where applicable, will be processed using the original payment method used during purchase.

Please allow 5–10 business days for refund processing after approval.

6. Delivery Issues

If your order arrives damaged or incomplete:

1. Contact our support team immediately.

2. Provide your order number and supporting photos.

3. Our team will review the issue and advise on the next steps.

We aim to resolve delivery-related issues as quickly as possible.

7. Product Quality Assurance

Nora Foods takes great care to ensure that all spices and seasonings are:

• Hygienically processed

• Properly packaged

• Carefully handled during dispatch

Customers are responsible for storing products in cool, dry conditions after delivery to maintain quality.

8. Contact Us

For return requests or refund inquiries, please contact us:

Nora Foods

Email: info@nora-foods.com
Phone: +2348033002817
Address: Ikeja, Lagos

Please include your order number and details of the issue when contacting our support team.