Terms & Conditions

Nora Foods

Last Updated: February 2026

Welcome to Nora Foods. These Terms and Conditions govern your use of our website and the purchase of products from Nora Foods. By accessing our website or placing an order, you agree to comply with and be bound by the terms outlined below.

If you do not agree with any part of these Terms and Conditions, please refrain from using our website or services.

1. About Nora Foods

Nora Foods is a Nigerian brand specializing in the production and supply of spices, herbs, seasoning blends, and cooking ingredients. Our products are designed to serve restaurants, caterers, retailers, distributors, food manufacturers, and other food businesses requiring consistent seasoning solutions.

Through our website, customers can explore our products, request bulk orders, and place purchases where applicable.

2. Use of the Website

By using this website, you agree that:

• You are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

• You will use the website only for lawful purposes.

• You will not misuse the website, attempt to gain unauthorized access, or disrupt the platform’s functionality.

• All information provided during purchase or inquiry must be accurate and complete.

Nora Foods reserves the right to suspend or terminate access to users who violate these conditions.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However:

• Product packaging may occasionally vary from images displayed on the website.

• Slight variations in color, texture, or aroma may occur due to the natural nature of spices and herbs.

• Nora Foods reserves the right to update product descriptions, pricing, and availability without prior notice.

4. Orders and Bulk Purchases

Orders placed through our website may include both retail and bulk purchases depending on availability.

For bulk orders:

• Customers may be required to contact our sales team for confirmation.

• Pricing for bulk quantities may differ from standard listed prices.

• Order confirmation will only be valid once payment terms and supply details are agreed upon.

Nora Foods reserves the right to decline or cancel orders at our discretion if issues arise with payment, product availability, or incorrect pricing.

5. Pricing and Payments

All prices listed on the website are displayed in Nigerian Naira (₦) unless otherwise stated.

Payments may be made through approved payment gateways or other payment methods provided on the website.

Customers agree that:

• Full payment may be required before order processing.

• Additional delivery charges may apply depending on location.

• Prices are subject to change without prior notice.

Nora Foods will not be responsible for payment processing delays caused by third-party payment providers.

6. Shipping and Delivery

Nora Foods delivers products across Nigeria and may offer delivery to select international locations where applicable.

Delivery timelines may vary depending on:

• Customer location

• Order size

• Product availability

• Logistics provider operations

While we aim to ensure timely delivery, Nora Foods will not be liable for delays caused by external factors including logistics disruptions, weather conditions, or unforeseen circumstances.

7. Returns and Refunds

Due to the nature of food products, Nora Foods maintains strict quality control policies.

Products may only be eligible for return or replacement under the following conditions:

• The product delivered is damaged or defective

• The wrong product was delivered

• The issue is reported within 48 hours of delivery

Products must remain unopened and in their original packaging to qualify for return.

Nora Foods reserves the right to assess and approve all return requests before issuing a replacement or refund.

8. Product Storage and Usage

Customers are responsible for proper storage and handling of purchased products.

To maintain product quality:

• Store spices and seasonings in a cool, dry environment.

• Keep away from direct sunlight and moisture.

• Follow recommended usage guidelines where applicable.

Nora Foods will not be responsible for quality deterioration caused by improper storage after delivery.

9. Intellectual Property

All content on the Nora Foods website including:

• Logos

• Product names

• Text

• Images

• Designs

• Branding elements

are the intellectual property of Nora Foods and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Nora Foods will not be liable for:

• Any indirect or consequential losses arising from the use of our products

• Business interruptions caused by delivery delays

• Improper use or storage of products after purchase

Customers are responsible for ensuring products are suitable for their intended use.

11. Third-Party Services

Our website may integrate third-party services including payment gateways, logistics providers, and other service partners.

Nora Foods is not responsible for the policies, practices, or service failures of third-party providers.

Users are encouraged to review the terms and policies of these third-party services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to Terms and Conditions

Nora Foods reserves the right to modify or update these Terms and Conditions at any time.

Changes will become effective immediately upon being published on this page. Continued use of the website after updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of this website shall be subject to the jurisdiction of Nigerian courts.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us:

Nora Foods

Email: info@nora-foods.com
Phone: +2348033002817
Address: Ikeja Lagos